Owner FAQs

Yes, we’re fully licensed with the North Carolina Real Estate Commission and registered with the Secretary of State.

Yes, we are licensed Realtors. We’re also investors too. If you're considering buying another property, either to serve as a personal residence or investment, let us show you why we’re known for structuring AMAZING deals for our clients!

We have owners who live all over the world, so we understand the importance of being accessible around the clock to make your life easier. While most tasks can be handled through the owner’s portal, we do our best to respond to calls, texts, and emails as quickly as possible outside of our standard office hours (Monday-Friday 9AM-6PM EST). Emergency alerts are monitored 24/7 and will receive an immediate response.

Immediately! (Provided you are not currently under an existing contract with another property management company). After we meet in person, or talk on the phone, to answer all your questions and ensure that we are a good fit for you, then we will have you review and sign our property management agreement. As soon as that’s done we will assess the property and inform you of any recommended “to-do’s”. Once those are taken care of we will implement our “Property Preparation Plan” to get your home listed for rent as quickly as possible.

Currently we manage single family residences (house, condo, townhouse). We are in the process of expanding and will soon offer multi-family property management as well.

No. As the property owner you have full say in whether or not the property can be rented out to a Section 8 qualified tenant. We are approved through the Section 8 program should you decide to make the property available as a Section 8 rental. There are significant benefits to doing so, and we encourage you to have a further discussion with us to help you make the decision.

You will receive a monthly report that reflects rents received, deductions (management fees, maintenance & repair work) and profit distribution. We will also send an annual report with this information formatted for easy processing for tax purposes. In the case of maintenance or repair related issues, you will receive a separate report detailing the initial issue, the diagnosis, and what was done to remedy the problem.

You can review our standard lease. Any changes to the terms and conditions will need to be discussed on a case-by-case basis. By default we do not send copies of signed leases to Owners in order to protect the Tenant’s personally identifiable information (PII).

Our standard lease is for a one-year period. We are happy to discuss the reasons why we think this is the ideal amount of time over a call! Any requests by a tenant for an alternative length of time will be made on a case-by-case basis and require the Owner’s pre-approval.

Tenants may pay electronically through our online portal or with certified funds (i.e. cashier’s check, money order). Rent is considered late if received after the 5th of the month.

Absolutely! Making your life SIMPLE is our mission. Once you’re set up in our system you’ll be able to link your account to receive the funds via ACH direct deposit.

Funds are disbursed via ACH direct deposit into your bank account typically between the 10th and 12th of the month. Tenants have until the 5th to make their payment and if that date falls on a weekend it could take several business days for the payment to hit the company account and clear. Our target date is to disburse on the 10th, however if the 10th falls on the weekend we will disburse fund on the next business day.

At a minimum, we charge a deposit equal to one month’s rent for a standard lease (one-year). However, depending on the profile of the tenant we may collect a total of two months rent. This is the max allowable by law for leases with a length of two months or greater. If the tenancy is month to month a max of one and one-half month’s rent may be collected.

Security deposits are held in a trust account at a licensed and federally insured bank authorized to do business in the state of North Carolina. Additional details on the bank name and location are provided in the property management agreement.